That’s the ‘secret’ to easily cancelling Time Warner Cable. However, the most sure-fire method is to say you’re moving to a non-Time Warner Cable area. Obviously it’s difficult to pretend you’re dead, saying you’re moving in with somebody else will just make them ask you more questions, and Time Warner may think it odd if you insist you’ve been hit by a hurricane in Nebraska. Īs we mentioned in our previous post, many of these can’t be used by a regular customer. Customer doesn’t know what address they’re moving to.Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area.Account holder is deceased / incapacitated.(an area where Time Warner Cable is not offered) Customer is moving to a non-Time Warner Cable area.Customer is moving in with an existing Time Warner Cable customer. Save Attempt is Not Applicable in the Following Scenarios Here are the scenarios that a Comcast (or in this case, Time Warner Cable) agent will allow you to cancel without trying to ‘save’ you from canceling (i.e. While Time Warner Cable is a different company, these reasons are effectively the same across all cable providers.
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As we mentioned in our How to Cancel Comcast post, a leaked Comcast employee manual accidentally laid out the best ways to cancel service. Tell the agent that you’re moving to an area away from Time Warner Cable. The easiest method to cancel Time Warner Cable without hassle is to say it’s because you’re moving. If you’ve made it to this point, you’re well on your way to being able to successfully cancel Time Warner Cable. Conversely, a ‘cold’ transfer means they’ll hang up and let the system do it, which has a good chance of hanging up on you or sending you to the wrong department. With a warm transfer, the original agent will sit on the line and make sure you’re directed to the right place. If they aren’t a retention agent, ask them to transfer your call to the retention department for you, and ask them to do a ‘warm’ transfer. Double check you’re in the right place by asking if they’re part of the retention department. Now that you’ve selected the correct option, cancelling service, you should be connected with a human being. For a map of the phone tree, or to have someone else wait on hold for you, try using GetHuman.) Avoid other departments like billing or technical support, those will often send you to an overseas call center that won’t be able to help you. (The robo-menus are a bit lengthy and tedious but it should only take a few minutes. Select that option and you should be connected with the retention department. Navigate through the menu until you’re given the option to cancel your service. You’ll have to go through a robot menu to get where you want to go. You can reach them by calling their customer service number, 1-80. The first step is to ensure you’re speaking to the correct department.įirst, call Time Warner’s retention department.
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